Freelance Service Manager – Digital Security GRC (FTC)

Location: Copenhagen, Denmark 
Start Date: 01 May 2025
End Date: 28 November 2025

We are looking for an experienced Service Manager to support the Digital Security Governance, Risk, and Compliance (GRC) team. This role is central to developing a scalable, service-oriented approach to digital security within the organization.

About the Role

The consultant will join a high-performing team responsible for building services that help internal product teams implement and manage security requirements. The Service Manager will play a key role in defining ways of working, delivering value to stakeholders, and driving operational maturity across the GRC function.

Key Responsibilities

• Facilitate and enhance GRC processes, team rituals, documentation standards, and cross-functional collaboration.

• Ensure alignment with broader Digital Security and Technology Delivery functions.

• Introduce and embed agile, user-focused methods to ensure delivery is scalable, measurable, and value-driven.

Service Delivery

• Develop and manage the service blueprint, including both user-facing and internal operational components.

• Oversee the full service lifecycle: planning, onboarding, operations, performance tracking.

• Continuously improve the service based on data, feedback, and audits.

• Build and maintain a backlog of improvements and manage communication, documentation, and training efforts.

• Lead onboarding and support activities for internal service users.

• Define and monitor service KPIs.

Operational Support & Maturity

• Track and report on service performance, KPIs, and team commitments.

• Identify blockers and drive resolution across internal teams and third-party vendors.

• Support knowledge management, onboarding, and internal communication within the GRC service area.

Candidate Profile

We are looking for a professional with:

• Experience in Governance, Risk, and Compliance, ideally in large or regulated organizations.

• Strong understanding of control frameworks and operational governance.

• Experience managing structured workflows and supporting cross-functional teams.

• A service-oriented approach and a focus on operational excellence.

• Previous roles such as Service Manager, Program/Project Manager, or Process Owner within a security or risk context.

• Experience in building and evolving Digital Security services is an advantage.